Shipping policy

Shipping Rates: For prepaid orders and Cash on Delivery orders shipping is free.

Order Processing:

We strive to fulfill orders as soon as you place them. In most cases, your order will be sent to our delivery partner within 1-2 business days. Our business days are Monday-Saturday.

Shipping Time:

For most serviceable pin codes, we try to deliver within 14 days. But due to unforeseen circumstances like weather, strikes, remote locations, stocking issues, or any other reason - it may take longer. You will however be able to track your package using a unique tracking link that we will email/SMS you after your order is sent to our delivery partner.

Can I Cancel My Order?

You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email alcazein@gmail.com. All you need to do is send us an email with the subject line "CANCEL".

I Have Entered An Incorrect Address!

If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at alcazein@gmail.com. If the address is wrong, we can correct this within 24 hours.

 

I Have A Question That Wasn't Answered, Can You Please Help?

If we still haven't managed to answer your question please feel free to contact us at alcazein@gmail.com and we will do our best to reply within 24 hours :)